Shipping policy

Where we ship. We currently ship to addresses in the United States only, including Alaska, Hawaii and PO boxes where the carrier allows.

Processing time. Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed after 2pm Eastern on Friday are processed the following Monday.

Delivery time. Standard shipping arrives in 2–7 business days after processing. Some products ship directly from the brand's own US warehouse; those may arrive in separate packages and your tracking email will say which items are in each.

Shipping cost. Free standard shipping on orders of $50 or more (after discounts, before tax). Orders under $50 ship for a flat $5.95.

Tracking. You'll receive a tracking link by email when your order ships. If tracking hasn't updated for 5 business days, contact us and we'll open a trace with the carrier.

Lost or damaged in transit. If your package is lost or arrives damaged, contact us within 7 days of the delivery date (or expected delivery date) with your order number and, for damage, a photo. We'll send a replacement or issue a full refund.

Address errors. Please check your address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll reship it once at no charge.

Questions: support@zenplaytime.com