Refund policy

Returns and refunds

30-day returns. You can return any unused item in its original packaging within 30 days of delivery for a full refund to your original payment method.

What can't be returned. Items that have been used, washed, mouthed or assembled, and items marked final sale. Because they are for babies, teethers and any product that has been opened from sealed packaging can only be returned if faulty.

Damaged or faulty items. If an item arrives damaged, is missing pieces, or fails in normal use, contact us within 7 days of delivery with a photo. We will replace it or refund you in full, and you won't need to send it back unless we ask.

How to return. Email support@zenplaytime.com with your order number and the item you'd like to return. We'll send a prepaid return label within one business day. For change-of-mind returns a flat $6.95 label fee is deducted from your refund; if the return is our error or the item is faulty, return shipping is free.

Refund timing. Refunds are issued within 3 business days of the return arriving at our location and typically appear on your statement within 5–10 business days depending on your bank.

Exchanges. We don't process direct exchanges. Return the item for a refund and place a new order for what you'd like instead; if you contact us first we'll make sure the replacement is in stock.

Play Kits. Kits are returned as a complete set. Individual pieces from a kit cannot be returned separately.